Archive, Delete or Restore Contacts

Sometimes you need to remove a contact from your database, maybe they are non-responsive or they don't want to be reached out to. Whatever the case might be, Command gives you the ability to first archive contacts, and then to fully delete them, once you are sure. To learn how to both archive and delete contacts, follow the steps below:

Archive a Single Contact

1. Log in to agent.kw.com with your Keller Williams login credentials.

2. Click the Contacts icon, , on the left sidebar, to access your contact list.

3. Click on the contact you want to archive.

4. Click the Archive icon, .

5. Click Archive to confirm.

Archive Multiple Contacts


1. Select the contact you want to archive. You can select more than one if you want to archive multiple contacts.

2. Click Archive from the "Select Bulk Action" drop-down menu.

3. Click Archive to confirm you want to archive the contact.




Delete or Restore an Archived Contact


Once you archive your contact, you can permanently delete it from Command.


1. Click Settings from the drop-down menu in the top right hand corner.


2. On the next screen select Database, and then Contact Archive. You will be taken to a list of your archived contacts.

3. You can either choose to restore the contact by clicking Restore or you can click the Delete icon , , to permanently delete the contact from Command. You can also check the box next to multiple contacts and click either Restore Selected or Delete Selected Permanently, above the list.

4. Click OK to confirm the deletion.

Database Wipe

If you need to archive or permanently delete all your contacts, you can use Database Wipe.

  • Archive All Contacts will move all your contacts into your contact archive.
  • Delete All Archived Contacts will permanently delete all your archived contacts from Command.

1. Click Settings from the drop-down menu in the top right hand corner.

2. On the next screen select Database, and then Database Wipe.

3. Select either Archive All Contacts or Delete All Archived Contacts.

4. Click OK to confirm your selection.