Command Get Paid Guide
Step 1: Create a Contact
A. Click the Contacts icon, on the left sidebar.
B. Click Add Contact, at the top right of the page.
C. Fill out the contact form, and check the box beside Mark as Lead.
NOTE: A contact must have at least an email, phone, or address associated with it.
Step 2: Make Your Contact an Opportunity: Opportunities is the system we use to track our current and potential transactions, within Command
A. Click the Opportunities icon, on the left sidebar.
B. Click Create Opportunity, at the top right of the page.
C. Enter the following in the Create Opportunity window:
Select Market Center (Greater Cleveland Southeast)
Select your Team (if applicable)
The Opportunity type (listing, buyer, landlord or tenant)
Client Name: This will pop up once you begin typing their name. (Note: The client must be listed as a contact, see step 1)
Opportunity Name: This is very important, please NAME THE OPPORTUNITY BY THE PROPERTY ADDRESS
Commission Rate - Add 3% for now, this will be changed later when you have the actual gross commission number and since we can't express 3/2 as a percentage
Opportunity Phase & Stage - Depends on how you are managing your database and pipeline, however if you are not intending to manage your pipeline in that way, the defaults settings are acceptable.
NOTE: Per compliance, use the address when listing. For a buyer, use the client name until under contract, and then edit to the address later if needed.
D. Click “Create Opportunity” to complete
E. The next screen will take you to an overview of the Opportunity you have created with the menu buttons of "Details", "Documents", "Offers" and "Commissions"
F. Listings Only: If the opportunity is a listing, you will be able to connect the MLS listing once it is active by clicking on the “Select from Listings” button and searching for the listing next to the client's name on the top left of the page. If your listing isn't showing up under "Only My Listings", select "All Listings"
* If you need to get back to the Opportunity menu for the client you have created, click on Opportunities on the side menu bar then click on "All Opportunities" and select your client or property.
Step 3: Documents
Click on Documents
This will take you to the compliance screen where you can upload all of your required documents for the transaction. There are multiple ways of uploading or syncing your documents to this opportunity.
If you already have documents for this client, you will not need to click "Start A Transaction" as you most likely have done so in either Dotloop or Docusign. Once all of your documents are signed and complete you can save them to your computer and upload them into the corresponding spot by clicking "+ Add a File"
Click here for the complete Compliance Guide that will review things in greater detail.
Once you feel that your Opportunity is ready to be submitted to the Market Center Auditor for review, click "Submit to MC"
Step 4: Offers
A. In the opportunity, click on Offers in the middle of the screen.
B. On the top right, click on Add New Offer
C. Name the offer (Buyer name, Offer # or some other means of identification) and click “Create Offer”
D. Enter the details of the offer including the offer date and the closing date
E. Enter the Property Address or if it is your listing, select it from the KWLS.
F. Click Parties (the only required information is indicated by a red asterisk)
G. Enter the information in all of the required fields (Buyer / Seller Name and Co-Broke Name (Representation)
H. Click Terms - all you are required to input on this page is either the cash amount or financed amount which should total the sales price.
I. Agent Analysis - you can skip this section, unless you want to present & compare multiple offers to present to your buyer or seller.
J. Click Save - the offer has now been saved.
K. Click Accept
Step 5: Commissions
The Commissions tab will now be available. Click on "Commissions" on the top middle menu.
A. The system will default to 3% commission. However if your commission amount is different than that, simply enter in your gross commission amount (e.g. $7,154), whether that equates to 3/2 or something else, the percentage calculator will automatically adjust and you won't have to worry about the percentage as long as the gross commission number is correct.
B. Add Contract Date
C. Add Co-Broker Payment - SKIP THIS, it is not required as title should be paying out the Co-Broke directly. In the very rare case, where the Market Center would be sending out the co-broke commission, then and only then please fill that section out.
D. Enter any KW Care, KW Kids or any other deductions.
E. + Add Item - This includes any bonus (such as admin fee), custom deductions, inside or outside referrals. As a reminder any, outside referrals should be listed on your escrow letter as it is much quicker and easier for title to send that out.
F. To split a commission between one or more agent(s):
In the "Agent Breakdown" section, change the unit or the commission amount to indicate that the first agent isn't receiving the entire unit or all of the gross commission. This will allow a 2nd / 3rd or more agents to be added.
Once all of the commission and unit(s) are properly distributed it will allow you to submit to the market center.
If the individual creating the loop gets credit for the entire unit, make sure that their commission amount is correct in their profile, at that time it will allow you to add more agents with zero unit credits.
G . Add notes to the Market Center, if needed.
H. Click “Submit” to complete
NOTE: If an opportunity is cancelled, you can create a new folder by clicking “Add new Custom Folder” and Name it “Under Contract – Escrow 2” or “Closed – Escrow 2” and click “Create Folder” to complete. Add all documents for the new escrow to the new custom folders.
Commission Details
1. The Commissions page will auto-fill with the data you entered into the accepted offer. At the top of the page, make any last minute adjustments to the Sales Price or Commission percentage.
2. You also have the ability to adjust the Contact Date, and add a Co-Broker Payment if needed.
Agent Breakdown
1. If you need to add an agent split, you will enable this functionality here. Adjust the Total Commission amount and the unit amount. The unit and total commission are not linked, which means you can distribute these however you want.
2. Now that you have adjusted the primary agent unit and commission totals, we can add a secondary agent. Scroll to the bottom left of the page and click + Add Agent.
3. In the Add Agent form, start typing the agent's name and select the name from the drop-down list.
4. Now you can distribute units and commission totals to the secondary agent. Repeat this process to distribute the unit and commission totals to as many agents as you need.
As you add secondary agents, the unit totals must equal 1 and commission totals must add up to what is shown in the the Pricing Details section at the top of the page.
Deductions, Concessions, Bonuses, and Referrals
1. Each agent will have a financial breakdown details section. In the Deductions section, there are spaces provided where each agent can donate to KW Cares, KW Kids Can, and the BOLD Scholarship fund.
2. If there is anything else that needs to be deducted from the total, click + Add Item, below the check amount.
3. In the Add Item form, first select the type of deduction:
Bonus
Concession
Deduction
Inside Referral
Outside Referral
4. Once you select the type, then complete the form. Click Add when finished.
Add Notes and Submit Commissions
1. Before you submit, you can click + Add Note, on the right side of the page, to leave a note for your MCA or Compliance Coordinator. They will see this note as they are reviewing the Commission request for this Opportunity.
